Terms and Conditions

Prices:

Prices displayed on our website are supplied to us by each individual cruise company.
We receive multiple price updates throughout the day.
Prices are subject to change and availability.
Prices displayed on our website include all taxes and port charges.
Sale Priced Cabins and may revert to the original higher price if the sale priced cabins are sold out.
Cabin price & availability will be confirmed by your Cruise Consultant after submission of your booking request.

Itinerary:

Itinerary is subject to change by the cruise line without notice.

Name and Date Of Birth:

When you submit your cruise enquiry to us, please advise your Full Name and Date Of Birth exactly as per what is listed on your Passport or accepted Australian Government issued identification.
Please also check your final cruise documentation to ensure all details are correct.
Cruise lines reserve the right to refuse you access to your cruise if your cruise documentation and passport details do not match exactly.
Change Of Name: Some cruise lines do permit you to change a passenger in a booking. This requires that one of the original passengers must remain in the booking, and that you advise us with 7 days notice prior to sailing. This may incur a fee.

Passport:

All passengers must have a valid passport when visiting any foreign port/country.
Ensure that you have at least 6 months validity on your passport from your return date.
Please advise us if you are not travelling on an Australian passport.

Visa:

A visa may be required when travelling to certain ports/countries.
It is the responsibility of each traveller to determine their own visa requirements prior to booking.
Please refer to a visa processing agent for more information. e.g. www.visalink.com.au or www.tollvisadirect.com

Travel Insurance:

We strongly recommend that you take out travel insurance for all cruises.
Medical treatment received onboard a cruise ship or while overseas can be extremely costly and is not covered by Medicare or Australian private health insurance.
New Caledonia currently requires all cruise passengers to hold valid international travel insurance. Guests travelling on itineraries that include New Caledonia must hold appropriate travel insurance covering the duration of their cruise and all destinations visited, regardless of whether they intend to go ashore.
Guests may be required to present proof of travel insurance at embarkation and/or during their cruise. Where insurance is a mandatory entry requirement, failure to provide satisfactory evidence of cover may result in denied boarding or refusal of entry, with any resulting costs being the sole responsibility of the guest.
Guests using travel insurance provided through a credit card or financial institution are responsible for ensuring the policy has been activated and that written proof of coverage can be produced if requested.
Guests are responsible for ensuring their travel insurance policy includes cover for all countries and territories included in their itinerary, including New Caledonia where applicable.
CruiseAgency.com.au accepts no responsibility for losses, costs or disruptions arising from a guest’s failure to obtain adequate travel insurance or comply with destination entry requirements.
Please speak with one of our Cruise Consultants if you would like a travel insurance quote.

Cabin Upgrades:

Cruise lines may from time to time automatically upgrade your cabin free of charge. A cabin upgrade may result in: a different cabin number, a different deck, or a different location on the ship.
Please advise us at the time of booking if you do not want your cabin automatically upgraded by the cruise line.

Schedule Of Fees:

The following are fees levied by CruiseAgency.com.au:
Transfer to a new cruise / fare = $100
Amendment (e.g. change of dining time, etc) = $50
Name Change / Correction = $50
Special Requests: A fee of $200 applies for the processing of special requests that require additional time and administration. This fee helps cover the time spent contacting cruise lines on a client’s behalf, including extended hold times and follow-up communications. Examples include last-minute booking availability enquiries, requests for medical or mobility assistance, accessibility requirements, cabin location or category exceptions, dining arrangements, or other non-standard requests. You will be advised of this fee prior to an invoice being issued and payment being requested, and you will have the option to decide whether to proceed with your booking at that time.
NOTE: cruise lines may also impose their own fees. Where this is the case, these fees will be in addition to the above fees levied by CruiseAgency.com.au.

Cancellations:

All deposits are non-refundable and non-transferable.
Once you have paid in full, if you choose to cancel, CruiseAgency.com.au will charge a cancellation fee of 10% of the total cruise fare – NOTE: This is in addition to the cruise line cancellation fees, which are outlined in their standard terms and conditions.

Cruise Line Terms and Conditions:

Payment:

We accept the following payment types:
Direct Deposit from your Australian Bank Account.
Credit Card – Mastercard and Visa. We do not charde any credit card processing fees.
(we do not accept BPAY, or AMEX)