Terms and Conditions

Terms and Conditions

Prices:

  • Prices displayed on our website are supplied to us by each individual cruise company.
  • We receive multiple price updates throughout the day.
  • Prices are subject to change and availability.
  • Prices displayed on our website include all taxes and port charges.
  • Sale Priced Cabins and may revert to the original higher price if the sale priced cabins are sold out.
  • Cabin price & availability will be confirmed by your Cruise Consultant after submission of your booking request.
  • Triple cabin  and Quad cabin prices displayed on our website are based on “2 Adults and 1 Child” and “2 Adults and 2 Children” occupancy respectively. Please advise us if you would like a price quote for all adults occupying your selected cabin.

Itinerary:

  • Itinerary is subject to change by the cruise line without notice.

Name and Date Of Birth:

  • When you submit your cruise enquiry to us, please advise your Full Name and Date Of Birth exactly as per what is listed on your Passport.
  • Please also check your final cruise documentation to ensure all details are correct.
  • Cruise lines reserve the right to refuse you access to your cruise if your cruise documentation and passport details do not match exactly.
  • Change Of Name: Some cruise lines do permit you to change a passenger in a booking. This requires that one of the original passengers must remain in the booking, and that you advise us with 7 days notice prior to sailing. This may incur a fee.

Passport:

  • All passengers must have a valid passport when visiting any foreign port/country.
  • Ensure that you have at least 6 months validity on your passport from your return date.
  • Please advise us if you are not travelling on an Australian passport.

Visa:

  • A visa may be required when travelling to certain ports/countries.
  • It is the responsibility of each traveller to determine their own visa requirements prior to booking.
  • Please refer to a visa processing agent for more information. e.g. https://texvisas.com.au/

Travel Insurance:

  • We strongly recommend that you take out travel insurance for all cruises.
  • Please speak with one of our Cruise Consultants if you would like a travel insurance quote.

Cabin Upgrades:

  • Cruise lines may from time to time automatically upgrade your cabin free of charge. A cabin upgrade may result in: a different cabin number, a different deck, or a different location on the ship.
  • Please advise us at the time of booking if you do not want your cabin automatically upgraded by the cruise line.

Schedule Of Fees:

  • The following are fees levied by CruiseAgency.com.au:
  • Transfer to a new cruise = $100 per booking.
  • Amendment = $80 per booking.
  • Name Change = $40 per booking.
  • NOTE: cruise lines may also impose their own fees. Where this is the case, these fees will be in addition to the above fees levied by CruiseAgency.com.au.

Cancellations:

  • All deposits are non-refundable.
  • Cruise lines may charge a cancellation fee as outlined in their standard terms and conditions.
  • Once you have paid in full, if you choose to cancel, there will be a cancellation fee of 10% of the total cruise fare levied by CruiseAgency.com.au. In addition to this, cruise lines will also impose their own cancellation fees.

Payment:

  • We accept the following payment types:
  • Direct Deposit from your Australian Bank Account.
  • Credit Card – Mastercard, Visa and American Express. (1.5% fee for Mastercard and Visa, 4% fee for American Express)
  • Cash.
  • (we do not accept BPAY)

Office Hours:

  • Monday – Friday: 9 am – 5 pm.
  • Saturday – Sunday: Closed.